Shipping & Delivery

Last Updated:2025.08.01

1. Shipping and Delivery Overview

[Company Name] is committed to providing efficient and reliable cross-border shipping services to global customers. This policy details order processing, shipping methods, delivery times, shipping cost calculations, and related liability terms. Please read carefully before placing an order.

2. Order Processing

2.1 Order Confirmation

After successful payment, you will receive an automatic order confirmation email.
Sellers must prepare the goods and submit shipping details within [3 business days].

2.2 Delayed Processing

If delays occur due to insufficient stock or force majeure, the seller must notify the buyer within [24 hours] and propose a solution.
Buyers may choose to wait, request a replacement, or cancel the order for a full refund.

3. Shipping Methods & Estimated Delivery Times

3.1 Available Shipping Options

Shipping Method	Estimated Delivery Time	Applicable Regions	Features
International Express (DHL/UPS/FedEx)	3-7 business days	Worldwide	Door-to-door, trackable
Dedicated Logistics Line	7-15 business days	Specific countries	Cost-effective
Bulk Sea/Air Freight	15-45 days	Large orders	Suitable for oversized items

3.2 Delivery Time Notes

The estimated time is calculated from the date of shipment and does not include customs clearance.
Holidays (e.g., Christmas, Lunar New Year) may extend delivery times.

4. Shipping Costs & Customs Duties

4.1 Shipping Fee Calculation

Fees are automatically calculated based on product weight, dimensions, and destination, displayed at checkout.
Free Shipping Policy: Orders over [XX amount] qualify for free shipping to specified regions.

4.2 Duties & Taxes

DDP (Delivered Duty Paid): Some product prices include import duties (marked as "DDP" on the product page).
DDU (Delivered Duty Unpaid): Buyers are responsible for customs duties; logistics providers will contact you for clearance.
Duty amounts are determined by destination customs authorities; the Platform does not guarantee estimates.

5. Tracking & Receiving Orders

5.1 Tracking Services

After shipment, the tracking number will be sent to your account and email.
Track your order via the "My Orders" page or the courier’s official website.

5.2 Receiving Instructions

Inspect packages upon delivery. If the outer packaging is damaged or the contents are incorrect, refuse delivery and take photos as evidence.
Claims for damages after unverified acceptance may face processing difficulties.

6. Delivery Issue Resolution

6.1 Common Issues

Issue Type	Solution
No tracking updates	Contact the seller to confirm shipment or inquire with the courier’s customer service
Lost package	Seller must initiate an investigation within [1 days]; the Platform will assist in compensation
Customs hold	Submit required documents (e.g., invoice, certifications) as requested

6.2 Compensation Standards

Seller’s Responsibility: Full refund + shipping compensation for delayed or incorrect shipments.
Logistics Provider’s Responsibility: Compensation per carrier’s terms (typically 3x shipping cost or declared value).
Force Majeure: Natural disasters, wars, etc.—resolved through mutual agreement.

7. Special Region Policies

Restricted Items: Some countries prohibit liquids, batteries, etc. (see Prohibited Items List).
Remote Areas: Additional fees may apply; contact customer service before ordering.

8. Contact Us

For shipping-related inquiries:

Email: [email protected]
Live Chat: Click "Online Support" on the Platform
Emergency Hotline: (+91)-540-025-124

(Operating Hours: Monday to Saturday 10:00 - 18:00 multilingual support available)